We are backed by a 60-day money back guarantee! Not satisfied with your product? We will ensure to give a 100% refund within 60 days if this is the case. Start this process by sending us a email: hello@ibis-Organics.com. This must be done within the 60 day period of receiving your products.

Ordering Policies:
IbisOrganics does not accept returns. Reports of errors, or damaged items, must be made within 3 business days of the delivery date, Sending inquiries to hello@Ibis-Organics.com

Shipping:

Orders may take up to 1-2 weeks to arrive. Many orders arrive sooner, depending on the immediate availability of ordered items.

IbisOrganics is not responsible for lost/stolen items. In the case of a lost/stolen package please contact the carrier directly. Once the order is in the possession of the carrier we do not see it again. IbisOrganics is unable to replace items lost by the post office or stolen free of charge. We will, however, do everything in our power to assist you!

Major holidays also will increase shipping time. Please be mindful that our very small staff does not work on these days as we feel they deserve to spend time with their families. 

International Customers:

All international orders will be shipped via USPS First Class International. Please note that the typical delivery time will generally be 10-15 days from shipment, possibly longer depending on your country. You will receive a tracking and a customs confirmation number confirming acceptance by the post office to forward onto Customs for international shipment. 

Once an order has been shipped from our facility, we are no longer responsible for mail delays and certain other extenuating circumstances are beyond our control (i.e Covid 19 regulations, customs delays, etc.)

Customs fees vary by country. The customer is solely responsible for any customs duties or taxes associated with their purchase.

**When using our products, always ensure to test a small amount onto your skin first to make sure there are no allergic reactions. Ingredients, along with instructions will be included with all of our products**