FAQ

Orders will be processed within 1-3 days. During sales, promotions, or holidays, order processing may be longer.

We are committed to sustainability. We prioritize using eco-friendly packaging materials that are both beautiful and environmentally conscious. We believe in taking care of both your skin and our planet.

We're here to assist you! You can reach our friendly customer support team at hello@ibis-organics.com. We'll be happy to help with any questions, concerns, or inquiries you have.

Yes we do! Please feel free to contact us via email hello@ibis-organics.com. We will be glad to assist you with our wholesale sheet.

Lead times are 1-2 weeks for all wholesale orders.

Our products are thoughtfully crafted to be inclusive and suitable for a wide range of skin types. Whether you have oily, dry, combination, or sensitive skin, our formulations are designed to provide balanced care. We prioritize using natural, gentle ingredients that promote healthy skin without causing irritation.

We are proud to say that all of our products are Vegan and Cruelty-Free. We never test our products on animals, and we are committed to promoting ethical and compassionate beauty practices.

Our products are crafted with natural and organic ingredients, which means they have a shelf life of 12 months. To ensure optimal freshness and efficacy, we recommend using our products within 12 months after opening.

Absolutely! Healthy skin knows no gender boundaries. Our products are formulated to benefit all skin types, regardless of gender. Feel free to explore our range and find products that suit your skincare needs.

We want you to be completely satisfied with your IbisOrganics products. If you're not happy with your purchase, please reach out to our customer support within 60 days of receiving your order. We'll be happy to assist you according to our return policy guidelines.